The Nexal Platform
Four AI workforces. One
connected platform.
Each Nexal product handles a different part of the patient and practice journey. Start with one — the others fit alongside the systems you already use.
Nexal Communication Hub
Every patient conversation. Handled intelligently.
Patients shouldn’t have to wait for someone to be free just to get a simple answer. Nexal can handle routine conversations across voice, SMS, chat and digital channels — and bring in your team when needed.
24/7
Patient response
One thread
Per patient
Human handoff
When needed
Nexal CareSense
Your rules. Put into action.
Every practice has its own way of doing things. Nexal helps turn those rules into repeatable workflows, so the right next step happens without someone having to remember it every time.
No code
Setup
Versioned
Every change
Consistent
Across patients
Nexal Scheduler
Make every appointment slot count.
Schedules change all day. Cancellations happen. Patients forget. Nexal helps your team stay ahead with reminders, outreach, waitlist management and appointment backfill workflows.
Backfilled
Open slots
Automatic
Reminders
Always warm
Waitlist
Balance due
$185.00
Riverbend Family Clinic
Balance closes on paymentNexal Payment
Move every patient balance forward.
Outstanding balances sit in aging reports until someone chases them. Nexal turns the daily balance file into a controlled workflow — staff-released outreach, secure patient payment and automatic closure.
Reviewed
Before release
Secure
Patient payment
Your account
Funds settle
Detail
Capabilities in depth
Switch between products to see what ships in the base tier.
Voice, SMS and chat in one place
Calls, texts, web chat and portal replies come together in a single thread per patient, so context isn’t lost between channels.
Automated responses
Routine questions get answered right away, with the details your team needs captured along the way.
Intelligent routing
Requests reach the right queue or person based on the rules your practice defines.
Human escalation
Anything sensitive, clinical or unusual is handed to a person, with the full conversation attached.
Intake and eligibility rules
Collect and check the right information up front, and tell the patient clearly what is still missing.
Referral and scheduling rules
Send each request down the pathway your practice already uses, every time.
Escalation rules
Decide in advance which situations should go to a person, and how quickly.
Review before it goes live
Changes are versioned and reviewable, so workflows stay consistent through staffing changes.
Appointment reminders
Reminders go out on a cadence you set, in the channel the patient actually uses.
Cancellation outreach
When a slot opens, Nexal starts the outreach workflow instead of leaving it to a callback list.
Waitlist and backfill
Matched patients are offered the open time, and the first confirmed reply takes it.
Patient re-engagement
Find patients who are overdue and invite them into quieter parts of the schedule.
Daily balance import
One balance file in. New, changed and already-closed balances are identified for you.
Staff review and release
Nothing reaches a patient until someone on your team reviews the list and presses Release.
Secure patient payment
A text with the balance and a secure link. No app, no account, and card numbers never reach Nexal.
Follow-up and closure
Unpaid balances get an automated follow-up call. Once payment posts, outreach stops.
Comparison
Who owns what
| Capability | Communication Hub | CareSense | Scheduler Optimization | Payments |
|---|---|---|---|---|
| Patient conversations | Core | Reads | Reads | Delivers |
| Automated outreach | Core | Triggers | Core | Core |
| Rules and versioning | — | Core | Uses | Uses |
| Intake and eligibility | Surfaces | Core | Checks | — |
| Waitlist and backfill | Delivers | Conditions | Core | — |
| Appointment reminders | Delivers | Conditions | Core | — |
| Patient balances and payment | Delivers | Conditions | — | Core |
| Audit log and exports | Yes | Yes | Yes | Yes |
Pick the bottleneck you feel most
We’ll scope a pilot around it and show the workflow running on your data shape.
No upfront investment. No staff training. You pay when an appointment is booked.