Nexal Payment

AI-powered follow-up, with the human touch built in.

Nexal Payment takes care of the routine steps between an open balance and a completed payment — so patients get a clear experience and your team stays in control.

See Nexal Payment in Action Explore How It Works

Works with the systems you already use. Nothing to replace. Nothing to rip out.

Daily balance dataNew, changed and closed balances identified.
Staff reviewNothing is released without approval.
Intelligent
Payment Workflow Review · Reach Out · Follow Up
Secure patient paymentSimple payment from a text message.
Balance closesRemaining outreach stops after payment.

The opportunity

Bring every follow-up task into one clear workflow.

Every open balance creates another task.

Outstanding balances don’t disappear. They sit in aging reports. Someone has to identify them. Someone has to reach the patient. Someone has to follow up. Someone has to know when payment arrives.

Nexal Payment brings those steps together in one intelligent, AI-powered workflow. It keeps track of what has happened, what needs attention, and what should happen next — always within the rules your team sets.

Identify See new, changed, and closed balances organized and ready for review.
Engage Once approved, patients receive a clear message and a secure way to pay.
Follow up If a balance remains open, Nexal keeps the follow-up moving at the right time.
Close When payment arrives, Nexal closes the balance and stops any remaining outreach.

How it works

One intelligent workflow, from first review to final payment.

Agentic AI helps move each balance to the right next step, while your team decides when patient outreach begins.

01

Bring in your data

Send balance data through Excel or API. Nexal identifies what is new, what has changed, and what is already closed.

02

Review

Your staff reviews the list. Nothing goes to a patient until someone on your team approves it.

03

Release

A staff member presses Release. From there, the intelligent workflow takes care of the routine steps.

04

Engage

The patient receives a clear text with the amount owed and a secure payment link.

05

Follow up

If the balance remains unpaid, Nexal makes the next approved follow-up call at the appropriate time.

06

Close

When payment posts, Nexal closes the balance, stops further outreach, and sends the patient a confirmation.

NEXAL PAYMENT

Your balance is ready to pay

Your clinic has an outstanding balance of $185.00.

Pay securely

SECURE PAYMENT

Clinic payment

Enter your card details securely. No account or app is required.

PAYMENT CONFIRMED

Thank you. Your balance is closed.

A confirmation has been sent by text.

Patient experience

Designed for the patient on the other side.

Simple enough to act on.

A patient shouldn’t need to navigate another system just to pay a balance.

Text messageNexal sends the patient a clear message with the amount owed.
Secure linkThe payment page shows the clinic name, charge and amount owed.
No app. No account.The patient can pay directly without creating another login.
Text confirmationA confirmation is sent when the payment posts.

Card details are entered only on the secure payment page — never collected over the phone.

Built-in safeguards

Helpful automation. Clear human control.

Nexal Payment can handle routine actions on its own, but always within the boundaries your team sets.

Your team approves first

A staff member reviews and releases every outreach list before patient contact begins.

Patient choice

Opt-outs are honored immediately.

Timing controls

Contact is restricted to allowed hours and the patient’s time zone.

Defined exclusions

Never-contact patients are excluded from outreach.

Complete traceability

Actions and communications are logged, so your team can see what happened and when.

Clear, honest communication

AI-powered calls clearly let patients know they are automated.

Payment flow

Your payment flow stays yours.

Nexal doesn’t need to hold your money.

Payments settle directly into your existing merchant account. Nexal doesn’t hold patient funds, and card numbers don’t reach Nexal’s systems.

Your payment relationship stays where it belongs — with you.

Patient paymentSecure
FundsYour merchant account
Card numberNot in Nexal systems

Built to fit

Built around the way your team already works.

Keep your existing billing workflow and let AI take care of the repetitive follow-up around it.

Keep

Your existing billing workflow.

Nexal Payment works alongside the systems and processes your team already knows.

Remove

The repetitive chasing.

Your front desk doesn’t need to learn a completely new process. Nexal handles the routine chasing while your team focuses on the conversations that need a person.

The result

A smarter payment workflow that keeps moving.

Balance data →Staff review →Patient outreach →Secure payment →Timely follow-up →Balance closed

Less manual chasing. Clearer next steps. More time for the work that needs your team.

See intelligent follow-up in action

See how Nexal Payment could work with your aging report.

Bring your current outstanding-balance list. We’ll show you how Nexal organizes it, supports each next step, and keeps your team in control.

Book a Demo Talk to Someone

30 minutes. No obligation.